12/14/2023 0 Comments Joe fresh![]() ![]() They're not very accommodating, especially for their own mistakes and I've been ignored twice by customer service through email. ![]() I also think I should've been offered a refund instead of having to go to the trouble of returning things I never ordered to begin with. This time, when I returned a item via mail, I was charged 8. So that's probably why they sent me random items to begin with and on top of that, I haven't got the discount code yet. 17 reviews for Joe Fresh, 1.9 stars: Shopped before online. Our content experiment proved our two-strategy approach was worth the return. I asked if I could get a discount code to order the correct sizes and she said she would email me one but that the things that I originally tried to order are out of stock. Maripier Morin’s video highlighted the versatility of Joe Fresh clothing and resulted in a 62 lift in brand recall, a 200 branded search lift, and a more than 20X lift in product search. She seemed very hesitant to speak at all and simply told me to return the items. I also called them yesterday but the person I was speaking to kept putting me on hold. So now I've written a second email and I'm still waiting to hear back. ![]() I had to send them two very detailed emails to explain to them twice what items they got wrong and I sent them proof. Joe Fresh is available in more than 340 retail locations, including 16 freestanding and studio stores, and also operates six freestanding stores in the U.S. And then the experiences I had with customer service weren't great either. They sent me multiple items that were different than what I ordered from the website. ![]()
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